For Seller-Fulfilled orders:
- For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
- In any case where a refund is required, the seller(s) need to authorise that refund. viviekmobile.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or your account.
If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
- To add your bank account through mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
- To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.